Returns & reprints
Something not right? Send us a photo.
Most problems are fixed straight from the picture — no shipping chips back. Tell us what’s wrong, attach a photo, and a real person replies within 24 hours with a reprint, credit, or refund.
Start a return
Have an account? Sign in to pick the order from your history — or just enter the order number below.
How it works
- Send a photoWithin 30 days of receiving your order.
- We take a lookA real person reviews it and replies within 24 hours, usually much sooner.
- Pick your fixReprint, store credit, or refund — whichever you prefer. Nothing to ship back in most cases.
Photos that get approved fast
- Straight-on, in daylight, no flash.
- A few of the affected chips, front and back.
- Both sides of a chip if the print looks off.
- The box and packaging if it arrived damaged.
- No need to attach your design — we already have the proof on file.
100% Satisfaction Guarantee
We want you to love your chips. If you're not satisfied for any reason, return them for a replacement, credit or refund within 30 days of receipt.
Rush & Super Rush shipping fees. If a Super Rush order arrives after its estimated delivery date, we refund the shipping charges. Allow up to 8 business days for the reversal to post to your card.
Not a return? Contact customer service · Order a $1 sample pack